AdhereRx Company Background

AdhereRx Inc. is a pharmacy performance company. The firm specializes in advanced training, coaching and technical support for pharmacy owners who want to significantly improve both patient care and pharmacy profit.

Formed by a group of industry veterans with over 100 years of experience in the clinical, operational and financial sides of community pharmacy, AdhereRx is also co-owner of Howe Sound Pharmacy, an award-winning, high-volume clinical community pharmacy serving a diverse range of patients. The team of 23 includes clinical pharmacists, registered pharmacy technicians and pharmacy assistants with skills and training in a wide range of specialties, automation and home-health. Howe Sound Pharmacy is a long-time participant in university, government and industry-based clinical research, a preceptor site for university Community Pharmacy Residency rotations, a beta-site for new pharmacy technologies, an immersive training centre for Medication Management skills training for practicing pharmacists, and the Howe Sound Pharmacy clinical team tests and refines AdhereRx R&D initiatives in real-world conditions.

ADHERERX & HOWE SOUND PHARMACY CREDENTIALS AT A GLANCE
  • Rx Adherence program design & consulting experience since 1998
  • Early adopters and researchers of MM Theories (Cippole & Strand 2003, APhA etc)
  • Multiple staff clinical certifications and specializations including CPhA ADAPT Course
  • Post-graduate residencies
  • First participants in the BC Medication Management Project (BCMMP)
  • Workflow design innovations including productivity optimization and the pharmacist-at-intake model
  • Host & co-authors of UBC PhINDMORE studies of Med Management outcomes – Canadian Foundation for Pharmacy & Pfizer grants
  • Designed the first measurement method of Continuous Medication Adherence for Community Pharmacies, AdherenceTRACK© (co-authors with UBC, U of Saskatchewan, CPJ 2014)
  • Contract beta-test site for new pharmacy technologies including BC gov’t ‘PharmaNet 2’
  • CCSA Commitment to Care Service Award Winner
  • Designed the first retail brand of adherence packaging & services: Simpl™ – Rubicon Pharmacies
  • Knowledge User / participant in the three-year Ontario OPEN research project
  • Advanced training site for residents and 4th year PharmD students – UBC, Memorial University
  • 30+ pharmacy industry keynote speeches and CE workshops on adherence & MM since 2013
  • International engagement & consulting: Abrafarma & Abradilan Assn.’s, Venancio Drugs (Brazil), PAS Australian Health Destination Pharmacy (Queensland University of Technology), University of Otago (New Zealand)

Howe Sound Pharmacy

Howe Sound Pharmacy

Clinical Pharmacy Team

Staff

Pharmacists see patients at intake

4 Intake stations

3 Consultation Rooms

700+ Rx/ day in a peaceful, collegial, caring environment
40,000+ hours of continuous, real-world pharmacist-to-patient Medication Management (MM) interventions
30,000+ documented MM patient encounters
50% of Rx volume is synchronized and/or in adherence packaging

OUR MANAGEMENT TEAM

Chris Juozaitis

Chief Clinical Officer
Christopher Juozaitis is the chief clinician at AdhereRx Inc., and co-owner/ pharmacy manager of Howe Sound Pharmacy. As a co-founder and clinical director of the company, he tailors workflow and clinical practice solutions to help pharmacy leaders sustainably improve patient outcomes and business results in any community pharmacy setting. With more than 34 years of experience in both the clinical and business sides of retail pharmacy, Chris respectfully collaborates with his fellow pharmacy owners to help them create and sustain their own atmospheres that compassionately and efficiently provide better care and education to both staff and patients. For nearly three decades, has co-owned one the country’s most clinically advanced community dispensaries.

Mr. Juozaitis still sees patients every day as he oversees a state-of-the-art home facility that incorporates a combination of innovative workflow, technology, environmental design and patient-centred communication that deliver superior outcomes in a cost-effective, patient-centred manner. Chris and his team are constantly improving pharmacy workflow designs, harnessing technology and refining staff training that allow pharmacists to practice at the fullest extent of their scope, concentrating on authentic patient engagement, drug therapy problems and proactive care plans.

Prior to joining Howe Sound Pharmacy and AdhereRx, Chris managed several community pharmacies. He has been active in sport, community and cultural outreach. Mr. Juozaitis holds a bachelor’s degree in pharmacy from the University of British Columbia, is a graduate of the CPhA ADAPT course, and focuses his practice in community applications of medication management and geriatrics.

Jim Danahy

President

Jim is co-founder of AdhereRx. He has been devising pharmacy workflows and profit improvement for 25 years.  A second generation pharmacy owner originally from Ontario, Jim has worked with pharmacies in every province and territory, and been a co-owner of Howe Sound Pharmacy in BC and an independent pharmacy/specialty IV infusion clinic in New Brunswick.  He makes his home on the unceded territories of the Wolastoqiyik (wol-ass-tok-kway-ik), Mi’kmaq (mig-maw) and Peskotomuhkati (pessk-toma-kwati) peoples near Saint John NB.

In early 2013, after nearly 20 years of research, Danahy released the first publicly available analysis demonstrating that medication adherence is a reliable marker of both patient outcomes and pharmacy profit. The same year, Jim, Chris Juozaitis of Howe Sound Pharmacy in Gibsons BC, and a group of colleagues pooled their research and formed AdhereRx. The group began to blend their applied research on adherence interventions and codify how Howe Sound Pharmacy’s new pharmacist-at-intake workflow was starting to generate remarkable results since it launched a year earlier. The team turned the insights into licensed support programs and a professional training curriculum that has been used to help hundreds of pharmacists across North and South America including licensing of Sobey’s pharmacies to train more than 3,000 professionals in advanced medication management processes. Some have called the process “Moneyball for pharmacy”. In 2016 AdhereRx acquired 50% of Howe Sound Pharmacy.

Jim seeks out collaborators who put compassion first in their pursuit of healthcare innovation. He enjoys enriching relationships with colleagues at pharmacy chains & independents, universities, industry organizations, healthcare media, and with individual pharmacy professionals across Canada, the US, the EU, Australia, New Zealand, the UK and Brazil. One especially rewarding relationship has been in Brazil where he has been a frequent keynote speaker and advisor to industry leaders, professional associations, regulators, tech entrepreneurs, pharmacy owners and front line providers since 2015. Jim and the AdhereRx team provided operational and financial analysis and advice for Brazil’s milestone in 2023, when government authorized and provided first-ever funding for community pharmacies to deliver a range of pharmacy services including point-of-care testing and a comprehensive array of life saving vaccinations. Tens of thousands of pharmacists are now participating from cities of 20 million people to rural, remote and indigenous communities. 

Danahy is co-developer of the proposed Continuous Clinical Adherence Method (CCAM; A poster published in CPJ 2014 with co-authors from UBC and university of Saskatchewan, Howe Sound Pharmacy and AdhereRx), as an alternative to the flawed MPR and PDC methods designed for public health applications. Based on CCAM, the AdhereRx team created AdherenceTRACK©, the first solution to accurately measure continuous adherence of individual patients’ therapy threads, and provide clinical guidance to pharmacists in community settings.

He was the founding Director of The Centre of Excellence in Retail Leadership in the Schulich Executive Education Centre at Toronto’s York University, which has trained hundreds of leaders from Shoppers Drug Mart, Walmart and other organizations. Jim co-created Pharmasave’s original “Live Well” business strategy and marketing campaign and a popular internal patient-centred practice initiative called “Fran”.  He named the Remedy’sRx brand, advised on that company’s start-up, and led a team that designed the Simpl© brand and simplcare.com medication management program & compliance packaging that has been running in hundreds of pharmacies since 2015 (now owned by Neighbourly Pharmacy Inc.).  He led a team that did valuations and acquisitions of more than 300 pharmacies across the United States for the 2,500-store Revco DS company based in Ohio (now part of CVS).

Jim is married to Jo-Anne. They are proud of their three grown children and two grandchildren. He holds a degree from Toronto Metropolitan University.


Jacklyn Katelnikoff

Senior Clinical Advisor

Jaclyn is a senior clinical advisor on the AdhereRx team as part of a strategic alliance with her private consulting practice, JKAT Health Solutions, which aims to inspire and mentor pharmacists to change their practices with clinical implementation and the use of the pharmacist-at-intake (P1st) workflow.

Jaclyn was born and raised in Sparwood, British Columbia, in the heart of the mountains. Jaclyn moved to the prairies to attend the University of Alberta and obtained her BSc. PMCOL in 2005 and BSc Pharm in 2009. She began her career at Stafford Pharmacy in the summer of 2009 where she got her start in the P1st model. Jaclyn obtained her APA in 2013 and leveraged this tool to advance her clinical practice. She practiced in AB for 12 years before moving to Saskatchewan with her family in 2020. It was here where she realized the immense value of the full scope of practice that AB had to offer, and began advocating for change across the country. In SK, Jaclyn spent one brief year out of the P1 workflow, before searching for it again and finding herself at Saskatoon Family Pharmacy where she is currently practicing. In addition to her clinical practice, Jaclyn has a passion for compounding with over 15 years of experience in both sterile and non-sterile compounding.

In Jaclyn’s “spare” time she can be found chasing her two boys (Max and Rory) around at hockey rinks and golf courses as well as expanding her plant collection.