Howe Sound Pharmacy
Howe Sound Pharmacy
Clinical Pharmacy Team
Staff
Pharmacists see patients at intake
4 Intake stations
3 Consultation Rooms
40,000+ hours of continuous, real-world pharmacist-to-patient Medication Management (MM) interventions
30,000+ documented MM patient encounters
50% of Rx volume is synchronized and/or in adherence packaging
Mr. Juozaitis still sees patients every day as he oversees a state-of-the-art home facility that incorporates a combination of innovative workflow, technology, environmental design and patient-centred communication that deliver superior outcomes in a cost-effective, patient-centred manner. Chris and his team are constantly improving pharmacy workflow designs, harnessing technology and refining staff training that allow pharmacists to practice at the fullest extent of their scope, concentrating on authentic patient engagement, drug therapy problems and proactive care plans.
Prior to joining Howe Sound Pharmacy and AdhereRx, Chris managed several community pharmacies. He has been active in sport, community and cultural outreach. Mr. Juozaitis holds a bachelor’s degree in pharmacy from the University of British Columbia, is a graduate of the CPhA ADAPT course, and focuses his practice in community applications of medication management and geriatrics.
Jim is co-founder of AdhereRx. He has been devising pharmacy workflows and profit improvement for 25 years. A second generation pharmacy owner originally from Ontario, Jim has worked with pharmacies in every province and territory, and been a co-owner of Howe Sound Pharmacy in BC and an independent pharmacy/specialty IV infusion clinic in New Brunswick. He makes his home on the unceded territories of the Wolastoqiyik (wol-ass-tok-kway-ik), Mi’kmaq (mig-maw) and Peskotomuhkati (pessk-toma-kwati) peoples near Saint John NB.
In early 2013, after nearly 20 years of research, Danahy released the first publicly available analysis demonstrating that medication adherence is a reliable marker of both patient outcomes and pharmacy profit. The same year, Jim, Chris Juozaitis of Howe Sound Pharmacy in Gibsons BC, and a group of colleagues pooled their research and formed AdhereRx. The group began to blend their applied research on adherence interventions and codify how Howe Sound Pharmacy’s new pharmacist-at-intake workflow was starting to generate remarkable results since it launched a year earlier. The team turned the insights into licensed support programs and a professional training curriculum that has been used to help hundreds of pharmacists across North and South America including licensing of Sobey’s pharmacies to train more than 3,000 professionals in advanced medication management processes. Some have called the process “Moneyball for pharmacy”. In 2016 AdhereRx acquired 50% of Howe Sound Pharmacy.
Jim seeks out collaborators who put compassion first in their pursuit of healthcare innovation. He enjoys enriching relationships with colleagues at pharmacy chains & independents, universities, industry organizations, healthcare media, and with individual pharmacy professionals across Canada, the US, the EU, Australia, New Zealand, the UK and Brazil. One especially rewarding relationship has been in Brazil where he has been a frequent keynote speaker and advisor to industry leaders, professional associations, regulators, tech entrepreneurs, pharmacy owners and front line providers since 2015. Jim and the AdhereRx team provided operational and financial analysis and advice for Brazil’s milestone in 2023, when government authorized and provided first-ever funding for community pharmacies to deliver a range of pharmacy services including point-of-care testing and a comprehensive array of life saving vaccinations. Tens of thousands of pharmacists are now participating from cities of 20 million people to rural, remote and indigenous communities.
Danahy is co-developer of the proposed Continuous Clinical Adherence Method (CCAM; A poster published in CPJ 2014 with co-authors from UBC and university of Saskatchewan, Howe Sound Pharmacy and AdhereRx), as an alternative to the flawed MPR and PDC methods designed for public health applications. Based on CCAM, the AdhereRx team created AdherenceTRACK©, the first solution to accurately measure continuous adherence of individual patients’ therapy threads, and provide clinical guidance to pharmacists in community settings.
He was the founding Director of The Centre of Excellence in Retail Leadership in the Schulich Executive Education Centre at Toronto’s York University, which has trained hundreds of leaders from Shoppers Drug Mart, Walmart and other organizations. Jim co-created Pharmasave’s original “Live Well” business strategy and marketing campaign and a popular internal patient-centred practice initiative called “Fran”. He named the Remedy’sRx brand, advised on that company’s start-up, and led a team that designed the Simpl© brand and simplcare.com medication management program & compliance packaging that has been running in hundreds of pharmacies since 2015 (now owned by Neighbourly Pharmacy Inc.). He led a team that did valuations and acquisitions of more than 300 pharmacies across the United States for the 2,500-store Revco DS company based in Ohio (now part of CVS).
Jim is married to Jo-Anne. They are proud of their three grown children and two grandchildren. He holds a degree from Toronto Metropolitan University.
Jaclyn is a senior clinical advisor on the AdhereRx team as part of a strategic alliance with her private consulting practice, JKAT Health Solutions, which aims to inspire and mentor pharmacists to change their practices with clinical implementation and the use of the pharmacist-at-intake workflow.
Jaclyn was born and raised in Sparwood, British Columbia, in the heart of the mountains. Jaclyn moved to the prairies to attend the University of Alberta and obtained her BSc. PMCOL in 2005 and BSc Pharm in 2009. She began her career at Stafford Pharmacy in the summer of 2009 where she got her start in the P1st model. Jaclyn obtained her APA in 2013 and leveraged this tool to advance her clinical practice. She practiced in AB for 12 years before moving to Saskatchewan with her family in 2020. It was here where she realized the immense value of the full scope of practice that AB had to offer, and began advocating for change across the country. In SK, Jaclyn spent one brief year out of the P1 workflow, before searching for it again and finding herself at Saskatoon Family Pharmacy where she is currently practicing. In addition to her clinical practice, Jaclyn has a passion for compounding with over 15 years of experience in both sterile and non-sterile compounding.
In Jaclyn’s “spare” time she can be found chasing her two boys (Max and Rory) around at hockey rinks and golf courses as well as expanding her plant collection.
Jeff Mehltretter is a senior pharmacy economics analyst and advisor to AdhereRx’s Canadian and international clients. He is also the Principal Consultant and owner of Mehltretter Pharma Consulting where he provides decision support services to both the pharmaceutical and pharmacy industry. His broad knowledge of pharmacy, pharmaceuticals, and health benefits allows him to offer unique insights at the micro and macro level. Most importantly, he helps organizations interpret the numbers and use them to craft strategic messages that inform and persuade.
He joined the Neighbourhood Pharmacy Association of Canada in 2014 and spent seven years delving deeply into pharmacy economics, pharmacy policy, and financial modelling of the business of pharmacy. He continues to work for the Association as a consultant, providing impact analysis and research that supports their policy development.
He is also a marketing leader with over 18 years of experience in the generic pharmaceutical industry. He joined Genpharm in 1995, and over the next 18 years held positions in Marketing and Business Development. During his time at Genpharm / Mylan he launched over 100 products, introduced the Mylan brand to Canada, and helped the company through multiple transitions. At various points he held responsibilities for marketing, sales forecasting, third party logistics, and customer service.
Jeff is an avid athlete who can often be found enthusiastically running around the rugby pitch, soccer field, and trail racing through the hills and woods of Southern Ontario.